Root: Created page with "'''Practical guide for IIHE users''' — who to contact for what. IIHE is located in '''Building G, VUB Campus''' — Pleinlaan 2, 1050 Brussels. TOC == Who handles what? == {| class="wikitable" style="width:100%; text-align:center;" ! style="width:33%;" | IIHE IT Support ! style="width:33%;" | IIHE Technical Support ! style="width:33%;" | VUB Infradesk |- | Software · Accounts · Email · Network · Cluster · Printers | Hardware · Lab equipment · IIHE-specif..."

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Created page with "'''Practical guide for IIHE users''' — who to contact for what. IIHE is located in '''Building G, VUB Campus''' — Pleinlaan 2, 1050 Brussels. __TOC__ == Who handles what? == {| class="wikitable" style="width:100%; text-align:center;" ! style="width:33%;" | IIHE IT Support ! style="width:33%;" | IIHE Technical Support ! style="width:33%;" | VUB Infradesk |- | Software · Accounts · Email · Network · Cluster · Printers | Hardware · Lab equipment · IIHE-specif..."

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'''Practical guide for IIHE users''' — who to contact for what.

IIHE is located in '''Building G, VUB Campus''' — Pleinlaan 2, 1050 Brussels.

__TOC__

== Who handles what? ==

{| class="wikitable" style="width:100%; text-align:center;"
! style="width:33%;" | IIHE IT Support
! style="width:33%;" | IIHE Technical Support
! style="width:33%;" | VUB Infradesk
|-
| Software · Accounts · Email · Network · Cluster · Printers
| Hardware · Lab equipment · IIHE-specific infrastructure
| Building · Cleaning · Waste · HVAC · Electricity · Access · Moving
|-
| See [[#IIHE IT Support|below]]
| See [[#IIHE Technical Support|below]]
| See [[#VUB Infradesk|below]]
|}

== Everyday scenarios ==

Here are some examples of everyday scenarios:

{| class="wikitable sortable" style="width:100%;"
! Situation !! Contact !! How
|-
| My office light bulb needs replacing
| '''VUB Infradesk'''
| [mailto:infradesk@vub.be infradesk@vub.be] — state Building G, floor, room
|-
| My heating is not working
| '''VUB Infradesk'''
| [mailto:infradesk@vub.be infradesk@vub.be]
|-
| I have to throw away a large cardboard box
| '''Waste bay'''
| Building G waste bay, underground (by the parking lot)
|-
| I need to get rid of a big cabinet or other bulky object
| '''VUB Infradesk'''
| [mailto:infradesk@vub.be infradesk@vub.be] — put it in the corridor, take a picture and give the exact pickup location to Infradesk
|-
| Batteries or small appliances
| '''Waste bay'''
| Drop at the waste bay (Building G). Batteries can also be disposed of in the printer room.
|-
| Old computers, monitors, cables
| '''IIHE IT Support'''
| [mailto:support-iihe@listserv.vub.be support-iihe@listserv.vub.be]
|-
| I need a building access card / badge
| '''IIHE secretariat'''
| Contact your VUB or ULB IIHE secretariat
|-
| Computer or laptop problem
| '''IIHE IT Support'''
| [mailto:support-iihe@listserv.vub.be support-iihe@listserv.vub.be] — check this wiki first
|-
| Account, password or access issue
| '''IIHE IT Support'''
| [mailto:support-iihe@listserv.vub.be support-iihe@listserv.vub.be]
|-
| Printer issue
| '''IIHE IT Support'''
| See [[Printers]]
|-
| I need to 3D print a part
| '''IIHE Technical Support'''
| [mailto:tech-support-iihe@listserv.vub.be tech-support-iihe@listserv.vub.be]
|-
| I need technical advice
| '''IIHE Technical Support'''
| [mailto:tech-support-iihe@listserv.vub.be tech-support-iihe@listserv.vub.be]
|-
| I need to borrow a scope, multimeter or other small equipment
| '''IIHE Technical Support'''
| [mailto:tech-support-iihe@listserv.vub.be tech-support-iihe@listserv.vub.be]
|-
| I need longer-term (more than one day) or full-time support for my research project
| '''Supervisor'''
| Contact your supervisor or the PI of the research project to arrange a formal request for technical staff time
|-
| Room booking
| '''IIHE intranet'''
| Use Indico on the intranet to book rooms
|-
| I need a raise
| '''Nobody'''
| You expect too much, it is impossible.
|}

== VUB Infradesk ==

The VUB Infradesk is the central helpline for all building and facilities requests. Since IIHE occupies Building G, most physical infrastructure requests go through them.

=== How to submit a request ===

* '''VUB staff''' can use the online ticketing system.
* '''ULB staff''' can always make a request by email.

Always include:
* your name, phone and email
* your department
* a description of the problem
* the location: '''Campus Etterbeek, Building G''', floor and room number

<div style="border:1px solid #a2a9b1; background:#f8f9fa; padding:0.8em 1.2em; margin:1em 0;">
'''VUB Infradesk'''
* '''Email:''' [mailto:infradesk@vub.be infradesk@vub.be]
* '''Phone:''' +32 2 629 31 11
* '''Online ticket (Ultimo, preferred):''' [https://infradesk.vub.ac.be/open.php infradesk.vub.ac.be/open.php]
* '''ServiceNow:''' [https://vub.service-now.com vub.service-now.com]
</div>

== IIHE IT Support ==

The IIHE IT team handles all software, accounts, network, email, printers and the computing cluster. It is your first contact for anything running on a screen.

<div style="border:1px solid #a2a9b1; background:#f8f9fa; padding:0.8em 1.2em; margin:1em 0;">
'''IIHE IT Support'''
* '''Email:''' [mailto:support-iihe@listserv.vub.be support-iihe@listserv.vub.be]
* '''Chat:''' [https://chat.iihe.ac.be chat.iihe.ac.be] (Element — for fast exchanges)
* '''Wiki:''' [[Main Page|wiki.iihe.ac.be]] (check here first — most issues are documented)
</div>

=== Key wiki pages ===

* [[Printers]]
* [[Wifi|WiFi]]
* [[Mail|Email]]
* [[Use_VUB_VPN|VUB VPN]]
* [[Use_ULB_VPN|ULB VPN]]

== IIHE Technical Support ==

The IIHE technical team handles physical hardware, lab equipment and IIHE-specific infrastructure that falls outside VUB Infradesk's remit — oscilloscopes, small equipment, custom electronics.

<div style="border:1px solid #a2a9b1; background:#f8f9fa; padding:0.8em 1.2em; margin:1em 0;">
'''IIHE Technical Support'''
* '''Email:''' [mailto:tech-support-iihe@listserv.vub.be tech-support-iihe@listserv.vub.be] (hardware, lab equipment, IIHE infrastructure)
</div>

[[Category:User guides]]

Practical Guide for Users - Revision history