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= Documentation =
[http://www.ulb.ac.be/wserv2_oratio/oratio?f_context=fiches&language=en&noteid=39&f_type=view WebNotes]
= Support =
= Support =


Line 7: Line 4:
Please contact the university support :
Please contact the university support :


* '''ULB:''' [mailto:support@ulb.ac.be support@ulb.ac.be]
* '''ULB:''' [mailto:support@ulb.be support@ulb.be] or [https://support.ulb.be/web/support/otrs ULB Support portal]
* '''VUB:''' [mailto:helpdesk@vub.ac.be helpdesk@vub.ac.be]
* '''VUB:''' [mailto:helpdesk@vub.be helpdesk@vub.be] or [http://vub.service-now.com/ VUB Support portal]
 
= Configuration =
 
= Configure OWA protocol =
 
== Linux ==
 
'''Note : For ULB currently the only supported client is Thunderbird with OWL or you need to use the [https://outlook.office.com/mail/inbox webmail], VUB does not provide currently a solution for Linux.'''.
 
 
* First you need to remove your current IMAP or POP ULB mail account, go to the account options -> '''Edit''' -> '''Account Settings''' :
 
[[Image:Thunderbird_OWA_setup_01.png]]
 
* Select your ULB mail account then click on '''Account Options''' -> '''Remove Account''' :
 
[[Image:Thunderbird_OWA_setup_02.png]]
 
* Tick '''Remove message data''' and click on '''Confirm''' :
 
[[Image:Thunderbird_OWA_setup_03.png]]
 
* Go to '''Add-ons''' :
 
[[Image:Thunderbird_OWA_setup_04.png]]
 
* On the search field type "OWL" and press enter :
 
[[Image:Thunderbird_OWA_setup_05.png]]
 
* Click on '''Add to Thunderbird''' :
 
[[Image:Thunderbird_OWA_setup_06.png]]
 
* Go back to '''Add-ons''' ('''Tools''' -> '''Add-ons''') click on the tree dots then on '''Preferences''' :
 
[[Image:Thunderbird_OWA_setup_07.png]]
 
* Then fill your account information on this screen then press '''Create account''' :
 
[[Image:Thunderbird_OWA_setup_08.png]]
 
* '''Your Name :''' John Doe
* '''Your email address :''' <code>john.doe@ulb.be</code>
* '''Your username :''' <code>john.doe@ulb.be</code>
* '''Your password :''' <code>your ULB office 365 password</code>
* '''Webmail page :''' <code>https://outlook.office.com/mail/inbox</code>
 
* Click on '''Create account''' to complete the configuration.
 
== Mac ==


= Upcoming Change =
* Microsoft Outlook is recommended but you can use the Mail app on Mac OS X or Thunderbird with OWL.


ULB/VUB are switching to Microsoft as mail provider.
== Windows ==


* '''VUB:''' Contact our support team ([mailto:support-iihe@ulb.ac.be support-iihe@ulb.ac.be]) to help you with the migration process.
* Microsoft Outlook is recommended but you can use Thunderbird with OWL.
* '''ULB:''' No switch at the moment

Latest revision as of 09:32, 15 March 2023

Support

We are not in charge of the emails servers. Please contact the university support :

Configuration

Configure OWA protocol

Linux

Note : For ULB currently the only supported client is Thunderbird with OWL or you need to use the webmail, VUB does not provide currently a solution for Linux..


  • First you need to remove your current IMAP or POP ULB mail account, go to the account options -> Edit -> Account Settings :

  • Select your ULB mail account then click on Account Options -> Remove Account :

  • Tick Remove message data and click on Confirm :

  • Go to Add-ons :

  • On the search field type "OWL" and press enter :

  • Click on Add to Thunderbird :

  • Go back to Add-ons (Tools -> Add-ons) click on the tree dots then on Preferences :

  • Then fill your account information on this screen then press Create account :

  • Your Name : John Doe
  • Your email address : john.doe@ulb.be
  • Your username : john.doe@ulb.be
  • Your password : your ULB office 365 password
  • Webmail page : https://outlook.office.com/mail/inbox
  • Click on Create account to complete the configuration.

Mac

  • Microsoft Outlook is recommended but you can use the Mail app on Mac OS X or Thunderbird with OWL.

Windows

  • Microsoft Outlook is recommended but you can use Thunderbird with OWL.