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Please contact the university support :
Please contact the university support :


* '''ULB:''' [mailto:support@ulb.ac.be support@ulb.ac.be]
* '''ULB:''' [mailto:support@ulb.be support@ulb.be] or [https://support.ulb.be/web/support/otrs ULB Support portal]
* '''VUB:''' [mailto:helpdesk@vub.ac.be helpdesk@vub.ac.be]
* '''VUB:''' [mailto:helpdesk@vub.be helpdesk@vub.be] or [http://vub.service-now.com/ VUB Support portal]


= Upcoming Change =
= Configuration =
 
= Configure OWA protocol =
 
== Linux ==
 
'''Note : For ULB currently the only supported client is Thunderbird with OWL or you need to use the [https://outlook.office.com/mail/inbox webmail], VUB does not provide currently a solution for Linux.'''.
 
 
* First you need to remove your current IMAP or POP ULB mail account, go to the account options -> '''Edit''' -> '''Account Settings''' :
 
[[Image:Thunderbird_OWA_setup_01.png]]
 
* Select your ULB mail account then click on '''Account Options''' -> '''Remove Account''' :
 
[[Image:Thunderbird_OWA_setup_02.png]]
 
* Tick '''Remove message data''' and click on '''Confirm''' :


ULB/VUB are switching to Microsoft as mail provider.
[[Image:Thunderbird_OWA_setup_03.png]]


* '''VUB:''' Contact our support team ([mailto:support-iihe@ulb.ac.be support-iihe@ulb.ac.be]) to help you with the migration process.
* Go to '''Add-ons''' :
* '''ULB:''' No switch at the moment


= Configuration =
[[Image:Thunderbird_OWA_setup_04.png]]
 
* On the search field type "OWL" and press enter :
 
[[Image:Thunderbird_OWA_setup_05.png]]
 
* Click on '''Add to Thunderbird''' :


ULB mail client information :
[[Image:Thunderbird_OWA_setup_06.png]]


* '''Mail address :''' <code>surname.name@ulb.ac.be</code>
* Go back to '''Add-ons''' ('''Tools''' -> '''Add-ons''') click on the tree dots then on '''Preferences''' :


IMAP configuration :
[[Image:Thunderbird_OWA_setup_07.png]]


* '''IMAP server address :''' <code>imap.ulb.ac.be</code>
* Then fill your account information on this screen then press '''Create account''' :
* '''IMAP server port :''' <code>993</code>
* '''IMAP server security protocol :''' <code>SSL/TLS</code>
* '''IMAP server user name :''' <code>your netid</code>
* '''IMAP server authentication method :''' <code>normal password</code>


SMTP configuration :
[[Image:Thunderbird_OWA_setup_08.png]]


* '''SMTP server address :''' <code>smtp.ulb.ac.be</code>
* '''Your Name :''' John Doe
* '''SMTP server port :''' <code>587</code>
* '''Your email address :''' <code>john.doe@ulb.be</code>
* '''SMTP server security protocol :''' <code>STARTTLS</code>
* '''Your username :''' <code>john.doe@ulb.be</code>
* '''SMTP server user name :''' <code>your netid</code>
* '''Your password :''' <code>your ULB office 365 password</code>
* '''SMTP server authentication method :''' <code>normal password</code>
* '''Webmail page :''' <code>https://outlook.office.com/mail/inbox</code>


= Thunderbird 78 connection workaround =
* Click on '''Create account''' to complete the configuration.


Starting from Thunderbird 78 Mozilla disabled TLS connections version 1.0 & 1.2 by default, you need to enable it in order to connect with the ULB server.
== Mac ==


* '''Windows'''
* Microsoft Outlook is recommended but you can use the Mail app on Mac OS X or Thunderbird with OWL.
**If you haven't configured an account for now cancel the new account wizard by pressing on "cancel", then press on <code>ALT+F</code> to show the menus and go to <code>Tools > Options</code>.
**Scroll down to the <code>Config Editor</code> and open it.
**Click on <code>I accept the risk</code>.
**Search for <code>security.tls.version.min</code> and change the value to <code>1</code>.
**Restart Thundebird and configure your account.


* '''Linux'''
== Windows ==
**If you haven't configured an account for now cancel the new account wizard by pressing on "cancel", then press on <code>ALT+F</code> to show the menus and go to <code>Edit > Preferences</code>.
**Scroll down to the <code>Config Editor</code> and open it.
**Click on <code>I accept the risk</code>.
**Search for <code>security.tls.version.min</code> and change the value to <code>1</code>.
**Restart Thundebird and configure your account.


* '''MAC'''
* Microsoft Outlook is recommended but you can use Thunderbird with OWL.
**If you haven't configured an account for now cancel the new account wizard by pressing on "cancel", then press on <code>ALT+F</code> to show the menus and go to <code>Edit > Preferences</code>.
**Scroll down to the <code>Config Editor</code> and open it.
**Click on <code>I accept the risk</code>.
**Search for <code>security.tls.version.min</code> and change the value to <code>1</code>.
**Restart Thundebird and configure your account.

Latest revision as of 09:32, 15 March 2023

Support

We are not in charge of the emails servers. Please contact the university support :

Configuration

Configure OWA protocol

Linux

Note : For ULB currently the only supported client is Thunderbird with OWL or you need to use the webmail, VUB does not provide currently a solution for Linux..


  • First you need to remove your current IMAP or POP ULB mail account, go to the account options -> Edit -> Account Settings :

  • Select your ULB mail account then click on Account Options -> Remove Account :

  • Tick Remove message data and click on Confirm :

  • Go to Add-ons :

  • On the search field type "OWL" and press enter :

  • Click on Add to Thunderbird :

  • Go back to Add-ons (Tools -> Add-ons) click on the tree dots then on Preferences :

  • Then fill your account information on this screen then press Create account :

  • Your Name : John Doe
  • Your email address : john.doe@ulb.be
  • Your username : john.doe@ulb.be
  • Your password : your ULB office 365 password
  • Webmail page : https://outlook.office.com/mail/inbox
  • Click on Create account to complete the configuration.

Mac

  • Microsoft Outlook is recommended but you can use the Mail app on Mac OS X or Thunderbird with OWL.

Windows

  • Microsoft Outlook is recommended but you can use Thunderbird with OWL.
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