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Please contact the university support :
Please contact the university support :


* '''ULB:''' [mailto:support@ulb.ac.be support@ulb.ac.be] or [https://support.ulb.be/web/support/otrs ULB Support portal]
* '''ULB:''' [mailto:support@ulb.be support@ulb.be] or [https://support.ulb.be/web/support/otrs ULB Support portal]
* '''VUB:''' [mailto:helpdesk@vub.ac.be helpdesk@vub.ac.be] or [http://vub.service-now.com/ VUB Support portal]
* '''VUB:''' [mailto:helpdesk@vub.be helpdesk@vub.be] or [http://vub.service-now.com/ VUB Support portal]
 
= Upcoming Change =
 
ULB/VUB are switching to Microsoft as mail provider.
 
* '''VUB:''' All users have been migrated
* '''ULB:''' Migration to Office 365 is ongoing, IMAP & POP connections will be soon deprecated you need to use OWA protocol instead.
 
* Find [https://support.ulb.be/-/supported_clients_fr/1.8 here] available software supported for '''ULB''' mail.


= Configuration =
= Configuration =
=='''ULB mail client information :''' ==
IMAP configuration :
* '''IMAP server address :''' <code>outlook.office365.com</code>
* '''IMAP server port :''' <code>993</code>
* '''IMAP server security protocol :''' <code>SSL/TLS</code>
* '''IMAP server user name :''' <code>surname.name@ulb.be</code>
* '''IMAP server authentication method :''' <code>normal password</code>
SMTP configuration :
* '''SMTP server address :''' <code>smtp.office365.com</code>
* '''SMTP server port :''' <code>587</code>
* '''SMTP server security protocol :''' <code>STARTTLS</code>
* '''SMTP server user name :''' <code>surname.name@ulb.be</code>
* '''SMTP server authentication method :''' <code>normal password</code>
=='''VUB mail client information :'''==
IMAP configuration :
* '''IMAP server address :''' <code>outlook.office365.com</code>
* '''IMAP server port :''' <code>993</code>
* '''IMAP server security protocol :''' <code>SSL/TLS</code>
* '''IMAP server user name :''' <code>netid@vub.be</code>
* '''IMAP server authentication method :''' <code>normal password</code>
SMTP configuration :
* '''SMTP server address :''' <code>smtp.office365.com</code>
* '''SMTP server port :''' <code>587</code>
* '''SMTP server security protocol :''' <code>STARTTLS</code>
* '''SMTP server user name :''' <code>netid@vub.be</code>
* '''SMTP server authentication method :''' <code>normal password</code>
=='''ULB mail client information for ULB server (@ulb.ac.be addresses) :'''==
Please find the old parameters to set-up an IMAP connection to the ULB mail server, note that this access will be soon deprecated.
IMAP configuration :
* '''IMAP server address :''' <code>imap.ulb.ac.be</code>
* '''IMAP server port :''' <code>993</code>
* '''IMAP server security protocol :''' <code>SSL/TLS</code>
* '''IMAP server user name :''' <code>your netid</code>
* '''IMAP server authentication method :''' <code>normal password</code>
SMTP configuration :
* '''SMTP server address :''' <code>smtp.ulb.ac.be</code>
* '''SMTP server port :''' <code>587</code>
* '''SMTP server security protocol :''' <code>STARTTLS</code>
* '''SMTP server user name :''' <code>your netid</code>
* '''SMTP server authentication method :''' <code>normal password</code>


= Configure OWA protocol =
= Configure OWA protocol =
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== Linux ==
== Linux ==


'''Note : Currently the only supported client is Thunderbird with OWL or you need to use the [https://outlook.office.com/mail/inbox webmail]'''.
'''Note : For ULB currently the only supported client is Thunderbird with OWL or you need to use the [https://outlook.office.com/mail/inbox webmail], VUB does not provide currently a solution for Linux.'''.
 


* First you need to remove your current IMAP or POP ULB mail account, go to the account options -> '''Edit''' -> '''Account Settings''' :
* First you need to remove your current IMAP or POP ULB mail account, go to the account options -> '''Edit''' -> '''Account Settings''' :
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* '''Your password :''' <code>your ULB office 365 password</code>
* '''Your password :''' <code>your ULB office 365 password</code>
* '''Webmail page :''' <code>https://outlook.office.com/mail/inbox</code>
* '''Webmail page :''' <code>https://outlook.office.com/mail/inbox</code>
* Click on '''Create account''' to complete the configuration.


== Mac ==
== Mac ==
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* Microsoft Outlook is recommended but you can use Thunderbird with OWL.
* Microsoft Outlook is recommended but you can use Thunderbird with OWL.
= Thunderbird 78 connection workaround =
Starting from Thunderbird 78 Mozilla disabled TLS connections version 1.0 & 1.1 by default, you need to enable it in order to connect with the ULB server.
* '''Linux'''
**If you haven't configured an account for now cancel the new account wizard by pressing on "cancel", then press on <code>ALT+F</code> to show the menus and go to <code>Edit > Preferences</code>.
**Scroll down to the <code>Config Editor</code> and open it.
**Click on <code>I accept the risk</code>.
**Search for <code>security.tls.version.min</code> and change the value to <code>1</code>.
**Restart Thundebird and configure your account.
* '''MAC'''
**If you haven't configured an account for now cancel the new account wizard by pressing on "cancel", then press on <code>COMMAND+F</code> to show the menus and go to <code>Thundebird > Preferences</code>.
**Scroll down to the <code>Config Editor</code> and open it.
**Click on <code>I accept the risk</code>.
**Search for <code>security.tls.version.min</code> and change the value to <code>1</code>.
**Restart Thundebird and configure your account.
* '''Windows'''
**If you haven't configured an account for now cancel the new account wizard by pressing on "cancel", then press on <code>ALT+F</code> to show the menus and go to <code>Tools > Options</code>.
**Scroll down to the <code>Config Editor</code> and open it.
**Click on <code>I accept the risk</code>.
**Search for <code>security.tls.version.min</code> and change the value to <code>1</code>.
**Restart Thundebird and configure your account.

Latest revision as of 09:32, 15 March 2023

Support

We are not in charge of the emails servers. Please contact the university support :

Configuration

Configure OWA protocol

Linux

Note : For ULB currently the only supported client is Thunderbird with OWL or you need to use the webmail, VUB does not provide currently a solution for Linux..


  • First you need to remove your current IMAP or POP ULB mail account, go to the account options -> Edit -> Account Settings :

  • Select your ULB mail account then click on Account Options -> Remove Account :

  • Tick Remove message data and click on Confirm :

  • Go to Add-ons :

  • On the search field type "OWL" and press enter :

  • Click on Add to Thunderbird :

  • Go back to Add-ons (Tools -> Add-ons) click on the tree dots then on Preferences :

  • Then fill your account information on this screen then press Create account :

  • Your Name : John Doe
  • Your email address : john.doe@ulb.be
  • Your username : john.doe@ulb.be
  • Your password : your ULB office 365 password
  • Webmail page : https://outlook.office.com/mail/inbox
  • Click on Create account to complete the configuration.

Mac

  • Microsoft Outlook is recommended but you can use the Mail app on Mac OS X or Thunderbird with OWL.

Windows

  • Microsoft Outlook is recommended but you can use Thunderbird with OWL.
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