Mail

Support

We are not in charge of the emails servers. Please contact the university support :

• ULB: support@ulb.ac.be or ULB Support portal
• VUB: helpdesk@vub.ac.be or VUB Support portal

Upcoming Change

ULB/VUB are switching to Microsoft as mail provider.

• VUB: All users have been migrated
• ULB: Migration to Office 365 is ongoing, IMAP & POP connections will be soon deprecated you need to use OWA protocol instead.

• Find here available software supported for ULB mail.

Configuration

ULB mail client information :

IMAP configuration :

• IMAP server address : outlook.office365.com
• IMAP server port : 993
• IMAP server security protocol : SSL/TLS
• IMAP server user name : surname.name@ulb.be
• IMAP server authentication method : normal password

SMTP configuration :

• SMTP server address : smtp.office365.com
• SMTP server port : 587
• SMTP server security protocol : STARTTLS
• SMTP server user name : surname.name@ulb.be
• SMTP server authentication method : normal password

VUB mail client information :

IMAP configuration :

• IMAP server address : outlook.office365.com
• IMAP server port : 993
• IMAP server security protocol : SSL/TLS
• IMAP server user name : netid@vub.be
• IMAP server authentication method : normal password

SMTP configuration :

• SMTP server address : smtp.office365.com
• SMTP server port : 587
• SMTP server security protocol : STARTTLS
• SMTP server user name : netid@vub.be
• SMTP server authentication method : normal password

ULB mail client information for ULB server (@ulb.ac.be addresses) :

Please find the old parameters to set-up an IMAP connection to the ULB mail server, note that this access will be soon deprecated.

IMAP configuration :

• IMAP server address : imap.ulb.ac.be
• IMAP server port : 993
• IMAP server security protocol : SSL/TLS
• IMAP server user name : your netid
• IMAP server authentication method : normal password

SMTP configuration :

• SMTP server address : smtp.ulb.ac.be
• SMTP server port : 587
• SMTP server security protocol : STARTTLS
• SMTP server user name : your netid
• SMTP server authentication method : normal password

Configure OWA protocol

Linux

Note : Currently the only supported client is Thunderbird with OWL or you need to use the webmail.

• First you need to remove your current IMAP or POP ULB mail account, go to the account options -> Edit -> Account Settings :

• Select your ULB mail account then click on Account Options -> Remove Account :

• Tick Remove message data and click on Confirm :

• Go to Add-ons :

• On the search field type "OWL" and press enter :

• Click on Add to Thunderbird :

• Go back to Add-ons (Tools -> Add-ons) click on the tree dots then on Preferences :

• Then fill your account information on this screen then press Create account :

• Your Name : John Doe
• Your email address : john.doe@ulb.be
• Your username : john.doe@ulb.be
• Your password : your ULB office 365 password
• Webmail page : https://outlook.office.com/mail/inbox

Mac

• Microsoft Outlook is recommended but you can use the Mail app on Mac OS X or Thunderbird with OWL.

Windows

• Microsoft Outlook is recommended but you can use Thunderbird with OWL.

Thunderbird 78 connection workaround

Starting from Thunderbird 78 Mozilla disabled TLS connections version 1.0 & 1.1 by default, you need to enable it in order to connect with the ULB server.

• Linux
  • If you haven't configured an account for now cancel the new account wizard by pressing on "cancel", then press on ALT+F to show the menus and go to Edit > Preferences.
  • Scroll down to the Config Editor and open it.
  • Click on I accept the risk.
  • Search for security.tls.version.min and change the value to 1.
  • Restart Thundebird and configure your account.

• MAC
  • If you haven't configured an account for now cancel the new account wizard by pressing on "cancel", then press on COMMAND+F to show the menus and go to Thundebird > Preferences.
  • Scroll down to the Config Editor and open it.
  • Click on I accept the risk.
  • Search for security.tls.version.min and change the value to 1.
  • Restart Thundebird and configure your account.

• Windows
  • If you haven't configured an account for now cancel the new account wizard by pressing on "cancel", then press on ALT+F to show the menus and go to Tools > Options.
  • Scroll down to the Config Editor and open it.
  • Click on I accept the risk.
  • Search for security.tls.version.min and change the value to 1.
  • Restart Thundebird and configure your account.