Mail

Support

We are not in charge of the emails servers. Please contact the university support :

• ULB: support@ulb.ac.be
• VUB: helpdesk@vub.ac.be

Upcoming Change

ULB/VUB are switching to Microsoft as mail provider.

• VUB: Contact our support team (support-iihe@ulb.ac.be) to help you with the migration process.
• ULB: No switch at the moment

Configuration

ULB mail client information :

• Mail address : surname.name@ulb.ac.be

IMAP configuration :

• IMAP server address : imap.ulb.ac.be
• IMAP server port : 993
• IMAP server security protocol : SSL/TLS
• IMAP server user name : your netid
• IMAP server authentication method : normal password

SMTP configuration :

• SMTP server address : smtp.ulb.ac.be
• SMTP server port : 587
• SMTP server security protocol : STARTTLS
• SMTP server user name : your netid
• SMTP server authentication method : normal password

Thunderbird 78 connection workaround

Starting from Thunderbird 78 Mozilla disabled TLS connections version 1.0 & 1.1 by default, you need to enable it in order to connect with the ULB server.

• Windows
  • If you haven't configured an account for now cancel the new account wizard by pressing on "cancel", then press on ALT+F to show the menus and go to Tools > Options.
  • Scroll down to the Config Editor and open it.
  • Click on I accept the risk.
  • Search for security.tls.version.min and change the value to 1.
  • Restart Thundebird and configure your account.

• Linux
  • If you haven't configured an account for now cancel the new account wizard by pressing on "cancel", then press on ALT+F to show the menus and go to Edit > Preferences.
  • Scroll down to the Config Editor and open it.
  • Click on I accept the risk.
  • Search for security.tls.version.min and change the value to 1.
  • Restart Thundebird and configure your account.

• MAC
  • If you haven't configured an account for now cancel the new account wizard by pressing on "cancel", then press on ALT+F to show the menus and go to Edit > Preferences.
  • Scroll down to the Config Editor and open it.
  • Click on I accept the risk.
  • Search for security.tls.version.min and change the value to 1.
  • Restart Thundebird and configure your account.