Practical Guide for Users
Practical guide for IIHE users — who to contact for what.
IIHE is located in Building G, VUB Campus — Pleinlaan 2, 1050 Brussels.
Who handles what?
| IIHE IT Support | IIHE Technical Support | VUB Infradesk |
|---|---|---|
| Software · Accounts · Email · Network · Cluster · Printers | Hardware · Lab equipment · IIHE-specific infrastructure | Building · Cleaning · Waste · HVAC · Electricity · Access · Moving |
| See below | See below | See below |
Everyday scenarios
Here are some examples of everyday scenarios:
| Situation | Contact | How |
|---|---|---|
| My office light bulb needs replacing | VUB Infradesk | infradesk@vub.be — state Building G, floor, room |
| My heating is not working | VUB Infradesk | infradesk@vub.be |
| I have to throw away a large cardboard box | Waste bay | Building G waste bay, underground (by the parking lot) |
| I need to get rid of a big cabinet or other bulky object | VUB Infradesk | infradesk@vub.be — put it in the corridor, take a picture and give the exact pickup location to Infradesk |
| Batteries or small appliances | Waste bay | Drop at the waste bay (Building G). Batteries can also be disposed of in the printer room. |
| Old computers, monitors, cables | IIHE IT Support | support-iihe@listserv.vub.be |
| I need a building access card / badge | IIHE secretariat | Contact your VUB or ULB IIHE secretariat |
| Computer or laptop problem | IIHE IT Support | support-iihe@listserv.vub.be — check this wiki first |
| Account, password or access issue | IIHE IT Support | support-iihe@listserv.vub.be |
| Printer issue | IIHE IT Support | See Printers |
| I need to 3D print a part | IIHE Technical Support | tech-support-iihe@listserv.vub.be |
| I need technical advice | IIHE Technical Support | tech-support-iihe@listserv.vub.be |
| I need to borrow a scope, multimeter or other small equipment | IIHE Technical Support | tech-support-iihe@listserv.vub.be |
| I need longer-term (more than one day) or full-time support for my research project | Supervisor | Contact your supervisor or the PI of the research project to arrange a formal request for technical staff time |
| Room booking | IIHE intranet | Use Indico on the intranet to book rooms |
| I need a raise | Nobody | You expect too much, it is impossible. |
VUB Infradesk
The VUB Infradesk is the central helpline for all building and facilities requests. Since IIHE occupies Building G, most physical infrastructure requests go through them.
How to submit a request
- VUB staff can use the online ticketing system.
- ULB staff can always make a request by email.
Always include:
- your name, phone and email
- your department
- a description of the problem
- the location: Campus Etterbeek, Building G, floor and room number
VUB Infradesk
- Email: infradesk@vub.be
- Phone: +32 2 629 31 11
- Online ticket (Ultimo, preferred): infradesk.vub.ac.be/open.php
- ServiceNow: vub.service-now.com
IIHE IT Support
The IIHE IT team handles all software, accounts, network, email, printers and the computing cluster. It is your first contact for anything running on a screen.
IIHE IT Support
- Email: support-iihe@listserv.vub.be
- Chat: chat.iihe.ac.be (Element — for fast exchanges)
- Wiki: wiki.iihe.ac.be (check here first — most issues are documented)
Key wiki pages
IIHE Technical Support
The IIHE technical team handles physical hardware, lab equipment and IIHE-specific infrastructure that falls outside VUB Infradesk's remit — oscilloscopes, small equipment, custom electronics.
IIHE Technical Support
- Email: tech-support-iihe@listserv.vub.be (hardware, lab equipment, IIHE infrastructure)
